Learn, learn then learn some more...

(Image by Kavan & Co, you can buy it here)

I recently had the great opportunity to attend Intranets2012.  It was awesome!

Someone asked me afterwards what were my key takeaways.  There were so many, but here are a few of them:

The presentations were smart and practical, and it was a great opportunity to see the likes of Martin White, Michael Sampson and William Amurgis discussing the things we grapple with on a daily basis.

Some things I can't stop thinking about still:

• Introduction to the practice of Service Design by Maisch Nichani.  Creating great experiences for your “customers” throughout a whole process, not just the part that “I’m” involved with.  (Maisch Nichani: Service Design for Intranets)
• The technique of Dialogue Mapping for getting everyone on the same page, and keeping track of how you got there.  Also of reframing the platitudes we usually use for our project goals.  (Paul Culmsee: The Practice of Dialogue Mapping)
• Remembering that Collaboration is not a silver bullet and is effected by the culture of your company and the personality of the people within it. (Michael Sampson: Collaboration – something old, bold, and cold)
• Reminder that people are always at the core of everything we do, and that we must always have empathy with them to be able to successfully support them. (Steve Baty: Personas a tool for empathy)

And I could go on and on…we saw some great intranets (SharePoint and otherwise), took away useful tools, and generally had the opportunity to meet a wide range of intranetters from around Australia, and the world, which is always one of the highlights of any event like this.

It was a really worthwhile experience, and I'd recommend it to anyone.  It was kind of like an ILF Workshop on steroids!

Michael Sampson was live blogging the presentations he attended if you’re interested in seeing more (Michael Sampson on Collaboration – Intranets).

There is always something new to learn about intranets.  It's a constantly evolving art!  Perhaps that's part of their addiction!!

Did I see you there?  What did you think?  What haven't you been able to stop thinking about?

Nadine :)